Warranty & Assembly Policy

Warranty & Assembly Policy

At Furniture Hideaway, we want you to enjoy your furniture with confidence and peace of mind. To help you understand your coverage and responsibilities, please review our warranty terms and assembly guidelines below.

1. Warranty Coverage

All regular-priced furniture items come with a limited 1-year warranty covering manufacturer defects, subject to the terms and conditions outlined in this policy.

What's Covered

Our warranty covers manufacturing defects that arise under normal residential use during the applicable warranty period.

What's Not Covered

The warranty does not cover:

  • Normal wear and tear, including scratches, stains, fading, fabric pilling, or natural cushion compression.
  • Damage caused by accidents, misuse, abuse, negligence, or improper care.
  • Products used in commercial or industrial settings.
  • Damage resulting from improper storage, assembly, installation, or cleaning using unsuitable products or methods.
  • Items exposed to outdoor elements or harsh environmental conditions.
  • Final sale, warehouse sale, and liquidation items.
  • Consequential or incidental damages.

2. Assembly Guidelines

For products that require assembly, proper handling and care are essential. Please follow these guidelines before assembling your purchase:

  • Inspect all parts and hardware before beginning assembly.
  • Any claims involving missing or damaged parts must be reported before assembly begins.
  • Damage resulting from improper assembly or assembly errors, including scratches, misaligned parts, or other related issues, is not covered under the warranty.

We recommend carefully following the provided assembly instructions to help prevent damage during setup.

3. Warranty Claims & Inquiries

If you have questions about the warranty coverage of a specific product or believe your purchase may qualify for a warranty claim, please contact our customer support team at:

support@furniturehideaway.com

To help us review your concern, please include:

  • Your order number.
  • Product name or details.
  • A clear description of the issue.
  • Photos of the affected item, if applicable.

All warranty claims are subject to inspection and review by the Furniture Hideaway team. Warranty coverage and any applicable resolution will be determined based on the findings and the terms of this policy.

For additional questions or assistance, please reach out to us at support@furniturehideaway.com.

Thank you for choosing Furniture Hideaway. We appreciate your trust in us!