Last Updated: July 15, 2026

Furniture Hideaway ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely by our payment providers; we do not store full credit card details)
• Purchase history
• Delivery information
• IP address, browser type, device information, and website usage data collected through cookies and analytics tools

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Arrange delivery or store pickup
• Provide customer support
• Process returns, refunds, warranty claims, and exchanges
• Communicate order updates and service notifications
• Improve our website, products, and services
• Prevent fraud and unauthorized transactions
• Send promotional emails or marketing communications, where permitted by law or with your consent

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted third parties as necessary to operate our business, including:

• Payment processors
• Delivery and shipping providers
• Website hosting and e-commerce service providers
• Marketing and analytics providers
• Professional advisors or government authorities where required by law

These third parties are only provided the information necessary to perform their services.

4. Cookies & Analytics

Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, and enhance your shopping experience.

For more information, please review our Cookie Policy.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.

While we take reasonable steps to protect your information, no method of transmission or electronic storage is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Privacy Rights

Subject to applicable Canadian privacy laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent for marketing communications at any time
• Request deletion of your personal information where permitted by law

To exercise these rights, please contact us using the information below.

8. Third-Party Websites

Our website may contain links to third-party websites. Furniture Hideaway is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: support@furniturehideaway.com

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner of Canada regarding your rights under applicable privacy legislation.